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Transforming HR Systems for a Leading Financial Services Company

Home / Resources / Case Study / Transforming HR Systems for a Leading Financial Services Company
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About The Client

One of Australia’s biggest financial services companies, with a 20,000-strong global team, needed to modernise important human resources (HR) systems.

To this end, Sourced Group (Sourced) an Amdocs company was engaged to facilitate an ambitious cloud transformation on Amazon Web Services (AWS). Outcomes included:

  • Development of a robust cloud platform to streamline and support global talent recruitment.
  • An adaptive cloud platform for the employee rewards programme managed by the HR team.
  • Pioneering use of cloud-native approaches to eradicate manual work while enhancing security, reliability, and efficiency. 

Challenge: Complex Legacy Systems had a Stranglehold on Innovation

This large financial services enterprise was eager to modernise the HR systems underpinning recruitment and employee rewards activity. Existing systems were static, and stale data was hindering HR’s ability to work in an agile, innovative fashion. Limited candidate management capabilities were especially problematic for the team, and human error was a common issue due to manual data transfer practices.

Transitioning to cloud held great potential to enhance these important processes for the recruitment and retention of talent. However, the legacy systems’ complexity and incompatibility with cloud-based tools and technologies meant it was a challenging, high-risk task.

Recognising that expert, experienced support was needed, the company engaged Sourced to lay strong cloud foundations and set the in-house team up for a successful modernisation journey.

Solution: Serverless Event-driven Platforms Bring Simplicity and Synergy

Sourced enhanced the recruitment and employee reward functions through the implementation of serverless event-driven platforms on AWS.

The platforms enable real-time event processing for various disparate internal and external facing systems. For a large enterprise operating at a global scale this is a game-changing capability. It allows rapid iteration and integration while ensuring security, risk, and compliance obligations are fully addressed.

From a technical perspective, Sourced’s AWS cloud specialists broke new ground for the enterprise. A central aspect of this was establishing the company’s first public-facing data endpoint. Another first-time achievement was the implementation of AWS’ EventBridge component as part of the serverless architecture. With this service, events are used to connect application components, so it’s easier to build agile, reliable, and scalable applications at speed.

Additional features employed for the two cloud-based platforms include use of centralised logging frameworks for better efficiency and strong, adaptable authentication rooted in F5’s advanced web application firewall.

The recruitment platform is further enhanced with Splunk to simplify the collection and management of candidate data. On the rewards platform, a host of automation and continuous delivery tools are used. This makes the platform highly adaptive so the HR team can quickly adapt to evolving business needs.

Outcome: Critical HR Systems Benefit from Cloud Modernisation

Systems for employee rewards and recruitment play a critical role in the wider performance of large enterprises, aiding the retention and acquisition of talent. Transforming the legacy systems used by this financial services organisation and tapping into advanced cloud capabilities puts the company at the forefront of this competitive arena.

Sourced’s cloud platform engineering specialists helped the company overcome major technical issues that were hindering progress. The HR team is now empowered with modern, adaptive systems that are aligned with, and support, the company’s progressive ethos.