With 25 years of collective experience and over 1000 mortgage brokers across Australia, Aussie Home Loans (hereby referred to as Aussie) has established itself as a leader in the financial services industry with multiple awards, a testament to their ability to secure the best deal for their customers looking for home loans.
Aussie chose to engage Sourced in 2014 as its strategic partner in their effort to extend its digital capabilities and migrate off a six-year-old legacy content management platform on physical hardware with little to no redundancy. Aussie has recently renewed its commitment to Sourced’s managed service offering of Adobe Experience Manager (AEM) hosted on AWS with further innovative features developed to meet the business agility that Aussie aimed to achieve.
Fostering a collaborative multi-vendor ecosystem, Aussie succeeded in leveraging cutting-edge cloud services to provide up-to-date content on their website to their network of brokers and to everyday Australians.
In June 2017, Aussie and Sourced worked together to further optimise the AEM managed service offering by addressing specific challenges that the business was experiencing at the time. While the service was outperforming its availability and resiliency targets, the business was looking to significantly increase its business productivity in terms of go-to-market velocity, decrease the hours invested by the developer team in content release activities and lower the risk of releases.
The Sourced Solution
Sourced has continuously leveraged their industry experience, the latest cloud technologies and outcome-driven innovative ideas to lower the bar of entry for customers seeking to leverage AEM in a scalable manner. Sourced’s Engineering team, which powers its managed service offerings, has proven delivery capabilities using a DevOps model with agile project management prioritising features and service enhancements based on client priorities.
Sourced’s managed service offerings are complemented with a robust operational and support model. Monitoring is provided through automated integrations configured to self-heal environments back to known consistent state. Where intervention is required, alerts are raised as incidents into Sourced’s ticket management system which subsequently pages on-call staff in a ‘follow the sun’ model. To ensure that platforms are meeting committed Service Level Agreements, Sourced leverages Splunk for centralised logging, trend analysis and incident troubleshooting.
The AEM service that Sourced provides to Aussie leverages DevOps principles to ensure an Enterprise-grade secure platform; these principles are listed below:
- Infrastructure-as-code to ensure consistent and repeatable outcomes whenever a production-like environment is spun up to test content release;
- Auto-healing components to reduce service restore time and operational overheads;
- Highly available auto-scaling web tier across multiple availability zones with dynamic capacity;
- Multi-region deployment allowing failover to secondary region to minimise brand impact in case of a region-wide outage;
- Multi-year backup data retention with restore process tested and validated during each environment build or new release;
- Content delivery optimisation using CloudFront to serve content from edge locations nearest to the customer;
- Threat mitigation via Shield and Web Application Firewall (WAF) for both Distributed Denial of Service (DDoS) and malicious payloads.
According to Aussie’s senior web developer, Nick Van Doninck, “a partnership with Sourced Group is about looking to the future. We are a small team and asked ourselves what we can do in the hosting as a managed service area that will make us industry leaders. The answer; to have a relationship that is extremely collaborative and focuses on our priorities as a company, which is to provide a client facing website that is highly available, cutting edge and risk averse. This can only be done by having a collaborative team environment that is based on research, design and outcome driven results to constantly improve our solution.”